Frequently asked questions
Answers about the process. If your question is not here, write to us.
Can I buy an animal directly from the website?
No. The website is informational: it shows the listings and lets you request information. The acquisition is formalised with a written contract, after availability and documentation have been confirmed.
Are all the animals shown available?
The listings come from the current website. Their availability has not been verified one by one, which is why they appear as "Availability to be confirmed". We confirm it to you in writing when you write to us.
Are the prices final?
They are the prices published on the current website. The final amount, what it includes and the payment method are set out in the contract.
What documentation does each animal have?
It depends on the species and the animal. On each profile we indicate which details need to be confirmed: identification, breeder registration, health and, where applicable, CITES. Ask for them before you decide.
Are the photographs of the animal listed?
They are the photographs published on the current website for that listing. We recommend asking for recent photos and video of the animal before you decide.
Do you ship to other countries?
The current website states that it ships to several European countries. Whether that is possible in your case depends on the species, the animal and the destination, and it is confirmed before the contract.
What guarantee does the animal have?
The one set out in the sale contract, in addition to the applicable legal guarantee. Request the full terms in writing.
What happens if I write on WhatsApp?
A person replies to you. Opening a conversation does not constitute a reservation, acceptance or commitment of any kind.